Privacy Policy

1. Introduction

XDentalStudio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

We are based in Istanbul, Turkey, and serve dental clinics worldwide. We comply with applicable data protection laws, including GDPR for our European clients.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email, phone number)
• Clinic/practice information
• Order details and case information
• STL files and dental impressions
• Payment information
• Communication history

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website
• Geographic location (country/city level)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders
• Provide customer support
• Send marketing communications (with your consent)
• Improve our services and website
• Comply with legal obligations
• Prevent fraud and ensure security

4. Legal Basis for Processing (GDPR)

For our European clients, we process personal data based on:

• Contract: Processing necessary to fulfill our service agreement
• Consent: For marketing communications and cookies
• Legitimate Interest: For improving services and preventing fraud
• Legal Obligation: For tax and regulatory compliance

5. Data Sharing

We may share your information with:

• Shipping Partners: DHL Express for order delivery
• Payment Processors: For secure payment processing
• Service Providers: Email, analytics, and hosting services
• Legal Authorities: When required by law

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically retained for 7 years for tax and legal purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

To exercise these rights, contact us at info@xdentalstudio.com.

9. Cookies

We use cookies and similar technologies to enhance your experience. Types of cookies we use:

• Essential: Required for website functionality
• Analytics: To understand how visitors use our site
• Marketing: To deliver relevant advertisements (with consent)

You can control cookies through your browser settings.

10. International Transfers

Your data may be transferred to and processed in Turkey where our laboratory is located. For transfers outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

11. Children's Privacy

Our services are intended for dental professionals and are not directed at individuals under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

• Email: info@xdentalstudio.com
• WhatsApp: +905070007767
• Address: Bostancı, İstanbul, Türkiye