Dental Lab Communication: WhatsApp, Email & Multilingual Support for UK & EU Clinics

Multiple Communication Channels for Your Convenience

XDentalStudio offers multiple communication channels to suit your preferences and needs. Whether you prefer WhatsApp for quick questions, email for detailed case discussions, or phone calls for urgent matters, we're available through all channels.

WhatsApp: Our primary communication channel for quick questions, case updates, and file sharing. We respond to WhatsApp messages within 2-4 hours during business hours. This is ideal for urgent questions or when you need immediate feedback.

Email: For detailed case discussions, quotes, and documentation, email is the preferred channel. We respond to emails within 24 hours, often sooner. Email is also useful for sharing large STL files or multiple case photos.

Phone: For urgent matters or complex case discussions, phone calls are available by appointment. We can schedule calls at times convenient for your time zone.

Multilingual Support Team

Our support team includes native and fluent speakers of English, German, French, Polish, Dutch, Turkish, and Arabic. This ensures clear communication regardless of your preferred language.

For UK clinics, our English-speaking team handles all communications. For German clinics, we have German-speaking account managers. French clinics work with our French-speaking team. This eliminates language barriers and ensures accurate case communication.

Technical discussions about materials, design, and production are conducted in your language, ensuring nothing is lost in translation. Our team understands dental terminology in multiple languages.

Fast Response Times and Case Updates

We understand that timely communication is critical for dental practices. Our team responds to WhatsApp messages within 2-4 hours during business hours (9 AM - 6 PM Istanbul time, Monday-Friday).

Email responses are provided within 24 hours, often within 4-8 hours. For urgent matters, we prioritize responses and can provide same-day answers.

Case updates are provided proactively. When your case moves to a new stage (design complete, production started, QC passed, shipped), you receive automatic notifications via WhatsApp or email.

Case Documentation and History

All communications are documented in your case file. This includes WhatsApp messages, emails, case notes, and design approvals. You can request case history at any time.

Our platform provides access to case documentation, design previews, shipping tracking, and communication history. This transparency ensures you're always informed about your cases.

For repeat orders or similar cases, we reference previous communications and preferences, ensuring consistency and efficiency. Our team remembers your preferences and case requirements.